Terms of Service

Effective Date: 08/18/2025

Welcome to Horizon Road Rescue LLC ("Horizon Road Rescue," "we," "our"). By accessing or using our website, phone/SMS services, web chat, or requesting towing, roadside assistance, or transport services (collectively, the "Services"), you agree to these Terms of Service ("Terms"). If you do not agree, please do not use the Services.

1) Services & Availability

We provide towing, roadside assistance, and vehicle transport within Tennessee and nearby areas. Service is subject to availability, weather, road conditions, and safety. We may refuse or discontinue service if unsafe, unlawful, or impractical.

2) Quotes, Pricing & Fees

  • Up‑front estimates are provided before service. Final charges may vary based on actual distance, vehicle type/weight, recovery conditions, after‑hours/holiday surcharges, storage/winching, and other factors disclosed before or during service.

  • Unless otherwise agreed, payment is due at completion. Accepted payment methods include major credit/debit cards and approved digital payment methods.

  • Taxes and third‑party processing fees may apply.

3) Scheduling, Cancellations & No‑Shows

  • You may cancel before dispatch for a full refund. Once a truck is dispatched, a reasonable dispatch or arrival fee may apply to cover driver time and travel.

  • If we cannot reach you at the agreed time/location, it may be treated as a no‑show and incur a fee.

4) Customer Responsibilities

  • Provide accurate pickup/drop‑off locations, vehicle condition, and clearance/access information.

  • Remove valuables and personal items from the vehicle. We are not responsible for items left inside.

  • Ensure the scene is safe and legal for loading/unloading.

5) Condition of Vehicle & Documentation

We are not responsible for pre‑existing damage or damage caused by hidden defects, road hazards, or events outside our control. We may photograph/record vehicles and service locations to document condition and delivery.

6) Communications, SMS & Call Recording

  • By providing a phone number or texting us first, you consent to receive service‑related calls and texts (quotes, scheduling, ETA/dispatch updates, receipts). Frequency varies. Message and data rates may apply.

  • Messages may be sent by our automated virtual dispatcher and/or human agents. You may request escalation to a person at any time.

  • Opt‑out: Reply STOP to opt out of texts; HELP for help. Consent is not a condition of purchase; you may call us instead.

  • We may record or monitor calls/texts for quality, training, and compliance; see our Privacy Policy for details.

  • We do not send marketing/promotional texts.

7) Payments & Authorizations

By providing a payment method, you authorize us (and our payment processor) to charge the amounts disclosed for the requested Services. Chargebacks for properly rendered Services may be contested with supporting documentation.

8) Third‑Party Services & Partners

We may use carriers, messaging platforms, dispatch software, payment processors, and affiliate tow partners to deliver the Services. We are not responsible for third‑party outages but will work to resolve issues promptly.

9) Disclaimers; Limitation of Liability

The Services are provided "as is" to the fullest extent permitted by law. Our total liability for any claim relating to the Services shall not exceed the amount you paid for the specific Service giving rise to the claim. Certain states do not allow limits; some rights may not apply to you.

10) Indemnification

You agree to indemnify and hold Horizon Road Rescue harmless from claims arising out of your misuse of the Services, breach of these Terms, or violation of law.

11) Governing Law; Dispute Resolution

These Terms are governed by Tennessee law. Any dispute will be resolved by binding arbitration in Tennessee, on an individual basis (no class actions), unless prohibited by law. You and Horizon Road Rescue waive jury trial rights to the extent permitted by law.

12) Changes to Terms

We may update these Terms from time to time. The updated version is effective when posted with a revised Effective Date.

13) Contact Us

Horizon Road Rescue LLC
6001 Jackson Square Blvd, Ste 400
La Vergne, TN 37086
Email: sales@horizonroadrescue.com
Phone: (615) 475-8008

By using the Services, you acknowledge you have read and agree to these Terms.